Refund policy

At AquaSmile, we prioritize your satisfaction and strive to deliver a hassle-free shopping experience. If you find yourself less than fully satisfied with your product, rest assured, we offer a straightforward refund policy to guarantee your peace of mind.

30-Day Money-Back Guarantee: We stand behind all AquaSmile products with a 30-day money-back guarantee. Should you find yourself unsatisfied with your purchase for any reason, you have up to 30 days from the date of delivery to return it for a full refund. To qualify for a refund, the item must be unused, in its original packaging, and in pristine condition.

Refund Procedure: To kickstart the refund process, simply reach out to our customer service team at aquasmile.help@mail.com. Our dedicated representatives will walk you through the necessary steps and provide you with a return authorization number (RMA) if required. Please note that returns without an RMA may encounter processing delays.

Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is necessitated by a defect or error on our part. For your peace of mind, we recommend utilizing a trackable shipping method. Once we receive the returned item and verify its eligibility, your refund will be processed within 5-7 business days.

Refund Method: Refunds will be issued to the original payment method used during purchase. Kindly note that shipping charges are non-refundable. Upon completion of the refund process, you will receive an email notification detailing the refunded amount and transaction particulars.

Damaged or Faulty Items: In the event that our products arrive damaged or defective, please notify us promptly. We'll swiftly arrange for a replacement or refund based on your preference, and may even furnish a prepaid return shipping label for the faulty or damaged item.

Reach Out to Us: Should you have any queries or concerns regarding our refund policy or require assistance with a refund, feel free to contact our customer service team at aquasmile.help@mail.com. We're here to lend a hand every step of the way.

Thank you for choosing AquaSmile. Your confidence in our products is greatly appreciated, and we remain steadfast in our commitment to ensuring your satisfaction with each and every purchase.